Policies and Terms of Service

Welcome to The Pampered Cow! Below you’ll find all the information you need about our policies and terms of service. These are in place to ensure a smooth, safe, and enjoyable experience for all our clients.

1. Cancellation Policy

• 24–48 Hours' Notice Required:
  Appointments must be canceled or rescheduled at least 24–48 hours in advance to avoid charges.

• Late Cancellations:
  Cancellations made within 24 hours of the appointment will incur a 50% charge of the treatment cost.

• No-Shows:
  Clients who fail to attend their appointment without notice will be charged 100% of the treatment cost.

• Emergencies:
  We understand emergencies happen. Please contact us as soon as possible, and we’ll do our best to accommodate you.

2. Refund Policy

• Deposits:
  Deposits are non-refundable, except in cases where cancellations are made with at least 48 hours’ notice. Deposits may be transferred to a rescheduled appointment if within the cancellation window.

• Treatment Satisfaction:
  If you’re not satisfied with your treatment, please contact us within 24 hours. We may offer a correction, partial refund, or discounted follow-up treatment, depending on the situation.

• Retail Products:

  • Refunds are available for unopened, unused products returned within 14 days of purchase, with proof of purchase.

  • Opened or used products are non-refundable unless proven faulty.

3. Privacy Policy

Your privacy is important to us.

• We collect personal information (e.g., name, email, medical history) only for booking, consultations, and treatments.

• Your data is securely stored and never shared with third parties, except for essential services like booking systems.

• You have the right to access or request deletion of your data. For questions or concerns, please contact us directly.

4. Terms and Conditions

• Appointments are confirmed upon booking. Full payment or a deposit may be required for certain treatments.

• Loyalty rewards are offered for returning customers only and cannot be redeemed as cash.

• We reserve the right to refuse service for reasons including late arrival, health contraindications, or inappropriate behaviour.

5. Health and Safety Policy

Your safety is our priority.

• Consultation forms must be completed prior to treatments to ensure your safety.

• Please inform us of any allergies, medical conditions, or skin sensitivities before your appointment.

• Treatments will only proceed if deemed safe based on the consultation.

6. Late Arrival Policy

• Clients arriving 10–15 minutes late may have their treatment shortened but will still be charged in full.

• For delays beyond 15 minutes, the appointment may be canceled and treated as a no-show.

7. Gift Voucher Policy

• Gift vouchers are valid for 6 months from the date of purchase.

• Vouchers are non-refundable and cannot be exchanged for cash.

• They must be presented at the time of the appointment.

8. Underage Client Policy

• Treatments for clients under 18 years require parental or guardian consent.

• Age restrictions apply to certain treatments, such as advanced skincare and lash lifts.

9. Patch Test Policy

• Patch tests are required at least 48 hours before certain treatments, such as lash tints or lifts.

• Treatments cannot proceed without a completed patch test, even if waived by the client.

10. Complaints and Feedback Policy

We value your feedback.

• If you have any concerns or are dissatisfied with a treatment, please contact us within 24–48 hours.

• We will work with you to address the issue and may offer a correction, refund, or follow-up treatment where appropriate.

11. Liability Disclaimer

• Treatments are provided based on the information disclosed during the consultation.

• Results may vary based on individual skin/body types.

• The Pampered Cow is not liable for adverse outcomes if medical or skin history was not fully disclosed.

• Please disclose any medical conditions, including pregnancy, allergies, or medications, before booking. This is for your safety, as some treatments may not be appropriate.

• While we will take all reasonable care to ensure the safety of your belongings, we do not accept any responsibility for the theft or loss of, or damage to, any of your or your accompanying visitors’ property. We would strongly advise you not to bring valuable personal belongings with you.

12. Use of Images and Testimonials

• Photos or testimonials will only be used for promotional purposes with explicit client consent.

• Clients can withdraw their consent at any time by contacting us.

Thank you for choosing The Pampered Cow!
If you have any questions about these policies or need assistance, please don’t hesitate to get in touch.

• We reserve the right to refuse treatment to anyone behaving aggressively, inappropriately, or disrespectfully towards our staff.

• While we take all reasonable care, we cannot be held responsible for the loss, theft, or damage to personal belongings during your visit.