Cancellation Policy

1. Notice Requirement:

   • Appointments must be cancelled or rescheduled at least 24–48 hours in advance to avoid charges. This ensures you have enough time to fill the slot.

   • Late cancellations will incur a 50% charge of the treatment cost.

2. No-Shows:

   • Clients who do not show up for their appointment without prior notice will be charged 100% of the treatment cost.

3. Exceptions:

   • Emergencies and unforeseen circumstances will be considered on a case-by-case basis, at your discretion.

Refund Policy

1. Deposits:

   • Deposits for appointments are non-refundable unless the appointment is cancelled with at least 48 hours' notice.

   • Deposits can be transferred to a rescheduled appointment if the reschedule is done within the cancellation window.

2. Dissatisfaction with Service:

   • If a client is unhappy with their treatment, encourage them to discuss the issue with you within 24 hours. Where appropriate, offer a partial refund, free correction, or discounted follow-up service.

3. Product Purchases:

   • Refunds on retail products are available only for unopened items returned within 14 days of purchase, with proof of purchase.

   • No refunds are offered on opened or used products unless they are faulty.